We charge a shipping fee of 5.95 euros within Germany. The shipping costs to the Netherlands, Belgium, Luxembourg, Austria, Denmark, France, Poland, the Czech Republic and Switzerland are 9.95 euros. The shipping costs to Great Britain, Italy, Slovakia, Sweden, Slovenia, Spain, Hungary, Estonia, Bulgaria, Finland, Ireland, Croatia, Latvia, Lithuania, Norway, Portugal, Romania and Greece are 16.95 euros.

Please write us an e-mail ([email protected]) or call us (phone +49 (0) 2405 42 608 0) if your country is not listed to find out the shipping costs.

We ship with DHL parcel.

Orders will be shipped immediately after receipt of payment. In the case of direct debit, instant bank transfer or invoice, the goods will be dispatched on the day the order is placed, provided it is received by 2 p.m., otherwise the goods will be dispatched to you the next day. (The shipping documents are then available for 30 days).

The direct debit payment will be made when the goods have left our warehouse.

In the event of any shipping problems, claims can be made to the shipping company within 7 days of shipment. Alternative shipping requests for larger quantities can be sent to us by e-mail.

Deliveries to non-EU countries are subject to additional duties, taxes and fees. Further information on customs duties can be found, for example, at http://ec.europa.eu/taxation_customs/index_de.htmund for import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.