Consultation and Service

Consultation and Service2024-05-15T09:41:26+02:00

Do you have questions about ordering and delivery of our products?

We always take a lot of time to answer all your questions about our armacura® colostrum products – from ordering to delivery.

Customer data

Is it possible to specify a delivery address different from the billing address?2024-05-03T11:33:06+02:00

This is possible under the link ‘Different delivery address’ when entering personal data during the ordering process.

You can use this feature if, for example, you are not at home during the day and you want the products delivered to your workplace.

What security does Medsportiv GmbH offer with regard to my personal data?2024-05-03T11:33:07+02:00

In order to process your order, we need to ask you for your email address, your name, your shipping address, and, depending on the payment method, your bank code and your account number. Because we take the security of your data seriously.

Medsportiv GmbH uses the Secure Socket Layer (SSL) to transfer customer data in the ordering process and on our forms on the pages Advice, Contact and Sales Partner. Such encryption is possible with all commercially available browsers. All information transmitted using this global, extra-secure method is 128-bit encrypted before it is sent to us.

All systems in which we store your customer data are password-protected and only accessible to a certain group of people. This group of people is prohibited from passing on the data to third parties by strict security regulations.

Product offer

Who can I contact if I have questions about Bestvital products?2024-05-03T11:33:08+02:00

We will be happy to answer your questions. Please send an email to: [email protected]

How long are special offers valid?2024-05-03T11:33:08+02:00

All special offers are valid while stocks last.

Do you send free samples?2024-05-03T11:33:17+02:00

Free samples are provided in special cases. Please send us a corresponding request by email.

Order

How can I order?2024-05-03T11:33:17+02:00

Shopping online at Medsportiv GmbH is fast, convenient and secure. Here’s how:

1) Select products and add to cart.

Please select the desired items and add them to your shopping cart. As soon as you have added a product to the shopping cart, the newly added products are displayed in the shopping cart. The shopping cart is located in the upper left corner of all shop pages. This way you can always see which items are already in your shopping cart. The total price of all selected products is also displayed there.

You can of course remove any products in the shopping cart or change the number of items. Selecting products does not in any way obligate you to purchase them. You can now continue shopping and select more products via the menu.

2) Proceed to checkout and complete the order.

After entering your email address, you can now enter your billing and shipping address and your payment details in our data form. Once you have finished filling out the form, confirm your acceptance of the T&Cs and simply click on ‘Submit Order’.

Now your order and your data will be transferred to Medsportiv GmbH. You can also send your order by fax or letter.

What is the minimum order quantity?2024-05-03T11:33:17+02:00

There is no minimum order quantity.

How can I correct my order after I have sent it?2024-05-03T11:33:18+02:00

In the case of advance payment, this is possible without any problems, otherwise unfortunately this is only possible to a limited extent. If you need to correct your order, just call our hotline on 02405 42608 0. We will make the correction as long as the shipment has not been sent.

Can I cancel my order?2024-05-03T11:33:16+02:00

In the case of advance payment, this is possible without any problems, otherwise unfortunately this is only possible to a limited extent. Incoming orders are promptly packed and delivered by Medsportiv GmbH. If you wish to cancel your order, please call our hotline immediately on 02405 42608 0. We ask for your understanding if your desired cancellation is no longer possible.

Will I be informed about the status of the order?2024-05-03T11:33:16+02:00

You will receive an email. The order confirmation will be sent directly to you after successful processing of your online order. By the way, you can check the delivery status at any time by phoning: 02405 42608 0.

Can I also order by phone or fax?2024-05-03T11:33:19+02:00

Yes, of course. You can reach us from Monday to Friday between 09:00am and 1:00pm by phone at 02405 42608 0 and by fax at 02405 42608 34.

Payment options

How can I pay in Germany?2024-05-03T11:33:22+02:00

You can pay us by

  • advance payment
  • direct debit*
  • PayPal
  • immediate bank transfer

Colostrum BioTec GmbH reserves the right to exclude certain payment methods in individual cases.

(*Debits are always made after the goods have been shipped.)

Delivery

Which countries does Bestvital deliver to?2024-05-03T11:33:20+02:00

In our online store you can place orders for Germany, Netherlands, Belgium, Luxembourg, Austria, Denmark and Switzerland. If your country is not listed in the order process, please simply send us your order by email and/or ask what shipping costs apply to you.

How fast will my order be delivered within Germany?2024-05-03T11:33:20+02:00

Orders are shipped immediately after receipt of payment. In the case of direct debit, instant bank transfer or invoice, the goods will be shipped on the same day as the order, provided that it is received by 2:00pm, otherwise the goods will be shipped to you the next day.

What can I do if I am not at home when the delivery is made?2024-05-03T11:33:21+02:00

If the delivery driver cannot deliver to you, you will receive a notification card. You can then use this card to make another delivery appointment. Alternatively, you can pick up the goods personally from the relevant post office during the following 7 days.

If you are often away from home, you can ensure that the goods are left by your front door or delivered to a neighbour’s house in your absence by signing once at your local post office. This then automatically applies to all subsequent deliveries. Alternatively, you can also select a different delivery address, e.g. your workplace, when entering the personal data.

Can I have the order sent to me on a desired date?2024-05-03T11:33:22+02:00

Unfortunately, at the moment it is not possible to arrange fixed delivery times for orders.

Complaints about articles

What is the return address?2024-05-03T11:33:23+02:00

Medsportiv GmbH
St. Jobser Strasse 53
52146 Würselen
Tel.: 02405 42608 0
Fax.: 02405 42608 34
Email: [email protected]

When and how can I return an item?

You can return all items under the right of withdrawal.

What happens if the delivery does not arrive undamaged?2024-05-03T11:33:23+02:00

Please contact our service team by email [email protected] or by phone(02405 42608 0).

Your health
is important to us

With support that leaves nothing to be desired. Our qualified team of specialists has a very special flair for ensuring that your health requirements are always met in full.

For us, specialization means combining the advantages of a stringent product philosophy with maximum know-how, experience and expertise.

Our team of experts will be happy to answer any questions you may have about armacura® Colostrum. You can reach us

Monday to Friday from 9.00-13.00 under: 02405 42608 33

Or send an e-mail to [email protected] at any time. We will of course process your inquiry as quickly as possible and look forward to hearing from you.

älteres Paar tanzt miteinander

“Maintaining your health and improving your quality of life is our most important task.”

Contact us!

* If you send the data entered in the contact form by clicking on the button below, you agree that we may use your data to respond to your inquiry or contact you. The data will not be passed on to third parties unless applicable data protection regulations justify a transfer or we are legally obliged to do so. Further information on data protection can also be found in the privacy policy of this website.

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